Refund and Returns Policy

1. DELIVERY OF SERVICES AND GOODS
   1. Paper Planes Baby Care Trading L.L.C.  will deliver the Services, including and or any Goods, to the delivery
      location as agreed in the official order within the agreed time period.
   2. Should Paper Planes Baby Care Requisites Trading L.L.C.  fail to deliver the Services or Goods as agreed within
      a 2 hour window of the agreed time, the Customer has the right to request a reduced fee. The reduced fee
      will be agreed in writing by both parties (Paper Planes Baby Care Requisites Trading L.L.C.  and Customer).
      Should an agreement not be reached on the reduced fee, the Contract could be terminated without any
      penalties to the Customer.
   3. In case Paper Planes Baby Care Requisites Trading L.L.C.  do not deliver the Services or Goods due to events
      beyond our control, the Customer will have the following rights:
      1. Cancel the agreement forthright with no penalties to the Customer.
      2. Agree on a later delivery date or location as convenient to the Customer without any additional
         cost. (Please refer to our costing schedule for delivery outside Dubai)
   4. Should the Customer decide to cancel the contract within 72 hours before the time of delivery, Paper
      Planes Baby Care Requisites Trading L.L.C.  will return any payments made under the Contract.
   5. Should the Customer decide to cancel the contract with 24 hours of the agreed delivery date, a penalty
      payment of one day of rental on the goods will be charged.
   6. Delivery within the borders of Dubai is free of charge. Any delivery outside the borders of Dubai would
      entail and additional delivery fee.
   7. Should the Customer fail to take delivery of Services and or Goods, through no fault of Paper Planes
      Baby Care Requisites Trading L.L.C. at the agreed Delivery Location, Paper Planes Baby Care Requisites Trading L.L.C.  may reserve its right
      to charge the agreed fee.
   8. The Goods will become the Customer’s responsibility from the time of accepting delivery of the agreed
      Goods. It is recommended that the Customer inspect all goods prior to accepting any Goods from Paper
      Planes Baby Care Requisites Trading L.L.C. Any defects will be for the Customers cost unless brought to the
      attention of Paper Planes Baby Care Requisites Trading L.L.C.  at the time of delivery.
   9. Delivery timeframe will be depending on the agreed contract between paperplanes and the customers
2. REFUND POLICY 

• Refund will be processed in the same method used for payment.
  For the Bank Transfers or Card Payments Refund will be processed in 5-7 business days.

Need help?

Contact us at contact@paperplanesdubai.com for questions related to refunds and returns.